Tag Archives: review

The Ten Principles Behind Great Customer Experiences

Over the weekend, I finished reading The Ten Principles Behind Great Customer Experiences, by Matt Watkinson. It’s an invigorating and enlightening read, and if you’re interested in service design or product management, I think you’ll enjoy it.

(image from mattwatkinson.co.uk)
(image from mattwatkinson.co.uk)

Matt Watkinson applies design thinking to the whole user experience. The book outlines a series of perspectives on how to make interacting with a business, product or service into a great experience for the customer. Continue reading The Ten Principles Behind Great Customer Experiences

The Silent Age, Episode 1

I’ve just finished playing Episode 1 of The Silent Age, an amazingly cool point and click adventure with a really straightforward interface, simple but distinctive art design, and interestingly mysterious story.

I love this artwork: stylish, simple, emotive.
I love this artwork: stylish, simple, emotive.

It is made by House on Fire, a Danish indie studio. What is the game about? In their words,  The Silent Age is a minimalistic 2-D point-and-click adventure game for smartphones, and especially tablets, in which you use time travel to solve puzzles. The adventure takes you back and forth between present day 1972 and an unsettling future in 2012. Based on my play through, that’s a good summary. Without wanting to give away too much, the time travel mechanic is what makes this game really stand out. If a problem can’t be solved in the here and now, then maybe it can be solved in a different time. Continue reading The Silent Age, Episode 1