Countdown to Global Service Jam Smithfield

How exciting! My welcome pack for Global Service Jam Smithfield arrived today. I’m really looking forward to getting involved a worldwide service design challenge at the Truth offices in Smithfield this weekend. There are a few places left. Why don’t you come too?


What is service design?

“Service design is a method for improving the quality of your service. Those improvements are directed at both the users and staff of your organization. Innovating in services is not new. Every organization that provides services thinks seriously about improving the quality of its service at some point.

What is new, however, is that this innovation is approached from a human-driven way of design thinking. In this method, we start from the needs and requirements of users and look for solutions together with these users and other stakeholders. Ideas are swiftly crystallized using photos, drawings and models and systematically reviewed with the users.

In service design, a wide range of disciplines come together, such as ethnography, consumer research, interaction design, product design, industrial design, service marketing and corporate strategy.”

(definition from Service Design Toolkit)

What is a Service Design Jam?

What is a jam? Imagine a Jam session in music. You come together, bringing your instruments, your skills, your open mind. Someone sets up a theme, and you start to Jam around it. The Smithfield Service Jam works in just the same way. But it’s not music you are Jamming – it’s change. You’ll be working with people you might never have met before, bouncing ideas off one another and building on what bounces back. People all over the world are Jamming around the same Theme, sharing insights and support globally.

What are the objectives of of Global Service Jam Smithfield 2014?

  • Based on a secret global theme (to be revealed Friday night), teams design an innovative new public service concept.
  • Teams share the prototype of their service with the world by uploading it to GSJam HQ, and teams will present their ideas on the final day of the Jam.
  • Participants will learn the processes and methods of service design by getting their hands dirty, trying new things, and learning by doing. We’ll scaffold your learning with speakers, mentors, and guidance…and by letting you fail, fail faster, and fail smarter!
  • Participants leave with new friends, new connections, and renewed energy towards building beautiful public services for citizens and other stakeholders.

It sounds amazing. How can I get involved?

Sign up here. There are only a handful of places left, so be quick! Go on, what are you waiting for?

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