Product Tank is a monthly meeting of product management minds, curated by Mind The Product. The topic for January’s meeting was Product Management in Payments. Speakers were Andy Young from Stripe and Yuval Samet from Klarna. Here’s how it went.
Stripe is the best way for developers to accept payments online and by mobile. Andy talked about how product management works in his company, and how having a great user experience is a competitive advantage.
There was a gasp when Andy said Stripe have no product managers. Instead, everyone has a product management responsibility. The engineers have a product management
role. The organisation has a flat structure. Any team can ship at any
time. All emails are open to all users all the time – cuts down on
time wasted in meetings, instead users can just search the archive.
(more on that email policy here)
Klarna is the easiest way for
consumers to pay online. It is a big player in the Northern Europe
ecommerce market, accounting for around 30% of all ecommerce
transactions in the last year. It works by asking the customer for
three tiny snippets of information which are sufficient to decide
whether to underwrite their purchase. The decision is made in real
time, and customers receive a fee-free invoice by email after the
goods are delivered.